Email us at info@tensaoutdoor.com. We have no company phone. We strive to respond faster than most people check voicemail, sometimes within minutes, even off hours. Please don’t use social media or personal channels for any customer service matters: we will redirect you to email.
Email is best because we can exchange links, photos or video, often crucial in sorting out any issues, and both of us can review any correspondence or order history keyed to your email address. We can sometimes arrange video conferences to sort out issues too tricky for text and photos.
Most common questions are addressed in our FAQ. If you’re looking for a user support forum, check the Tensa Outdoor Reddit forum.